Sorry but I want to tack on to your posting since I cannot locate anything to post a NEW customer problem.
And, the site kind of SUCKS (sorry, but I am angrily annoyed) - I was already signed in to Verizon FiOS but the forum site wanted me to sign in again. When I tried, the site wanted to register me AGAIN - AND I AM ALREADY REGISTERED TO THIS FORUM!!!!
There was no spot for forgotten password either, on the FORUM and NOT on the Verizon sign in page....!!!!!!!!!!!!!!!
Okay, still angry but my post is about a replacement DVR box for which I am highly annoyed as of a few hours ago.
Saturday night, at the end of a 51 minute trouble shooting chat session with someone (in India), ticket number {edited for privacy}, I was told the replacement Cisco DVR would be sent NEXT BUSINESS DAY!!!
Guess what - a few hours ago I received a UPS shipper notification and was informed it was a 2 BUSINESS DAYshipment and NOTNext Day shipment.
And I specifically told the customer service person Sat. nighte, I could stop by on Sunday or Monday to pick up the replacement DVR at the nearest Verizon customer service office. But the catch for that is --->> having to wait 72 hours for the Verizon system to process the problem RATHER than the system processing the problem at the point when one calls customer service.
The replacement is because my current DVR went on the fritz and I have only had it for 14 months. The defect rate should not cause DVRs, at this point in technological times, to c r a p out this fast.
And to make matters worse, there is still no way to transfer data from a DVR when Verizon makes a replacement.
My DVR problem is likely a bad chip or a circuit board and not the hard drive itself (I work in computers).