I don't feel like it is very good customer support to have a customer explain to the rep on the phone all the troubleshooting methods you have already attempted before calling, only to have that person read from their script EXACTLY those methods over again.
I don't feel like verizon should have online chat reps that can't do anything for you. They couldn't even answer my questions about "what if I changed this to that, or added this...."
Told time and time again that I needed to call in and discuss account changes with the phone reps or make those changes myself on the accounts setup pages.
Oh, wait - can't do that because the accounts set up pages don't TRULY allow you to build your own "bundle"
Either you set up what they offer on the pages, or you get nothing.
That is why I am pleased my contract is up soon. I will be moving on.