I also want to give a shout out to a customer rep. Whose first name was Philip. I talked to him also today 7-30-13 at 6:30 p.m regarding my set top box that kept freezing up and shutting down the TV. He worked on the problem with me step by step using courtesy and professionalism. I am sorry I did not get his last name but you should have a record of my call. Philip you are a breathe of fresh air in this funk we call life.
Thanks again
garywon1