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Re: Cannot connect to Google or other Google products but can ping to the sites

February 1, 2020, 4:10 pm
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Hi all,

 

Thanks for your replies. I seem to solved the issue, at least for the Google part. After I read this article (https://chrisbenard.net/2014/02/25/how-to-fix-verizon-fios-problem-connecting-to-websites/), I manually set the MTU for the router to 1500. The default value is automatic. 

 

Like Manipul2020 mentioned, I also could not visit this forum after that change. I had to do a manual DHCP release in order to visit here.

 

I just purchased this router directly from Verizon two months ago. So there shouldn't be any problem with the router.

 

I will report here if there are more problems.

 

Robby

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Re: New G3100 Router

February 1, 2020, 6:25 pm
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If you're chasing bandwidth or your wireless signal is overrun by too many devices, consider attaching a Ubiquiti Unifi access point to your existing router. It's just a simple dome, but it's commercial grade equipment and even the lowest AP AC Lite model at $80 will handle many more connections and bandwidth than any consumer grade router or mesh wifi system. Fantastic range from just one dome that's better than a home router that looks like a spider with dozens of legs sticking out of it.

 

Secondly, even the old MI424WR router could handle 75/75Mbits throughput up/down and the G1100 Quantum router can handle 800/800Mbits. If your internet is slow, it's probably something else. Have you reset your router with a paper clip in the pinhole? You should do that once a year anyway. Just how much bandwidth do you need? 25Mbits for a 4K streaming broadcast and 4-7Mbits for 720p/1080i.

 

Is anyone here really watching 32 4K TV programs simultaneously? There's probably some other reason you are perceiving a slow internet connection and a new $300 router probably won't help.

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Re: Service disconnected prematurely

February 1, 2020, 9:47 pm
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Though Verizon calling team works mon-fri 8am-6pm, the Verizon chat support works 24x7. If you ever facing any issue anytime you can contact the Verizon chat team. 

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Re: how do i create a static ip address on verizon g3100 router

February 1, 2020, 11:34 pm
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Re: Cannot connect to Google or other Google products but can ping to the sites

February 2, 2020, 5:08 am
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UPDATE: Changing MTU doesn't solve the Google issue at all. I tried different MTU value, from 100 to 1500. I still couldn't visit Google and Google-owned sites.

 

I got frustrated and reset the router to factory default. It worked for one night. But now, I can't visit google.com and gmail.com. I can't even ping to these sites:

 

ping gmail.com Ping request could not find host gmail.com. Please check the name and try again. ping google.com Ping request could not find host google.com. Please check the name and try again. ping bing.com Pinging bing.com [204.79.197.200] with 32 bytes of data: Reply from 204.79.197.200: bytes=32 time=8ms TTL=117 Reply from 204.79.197.200: bytes=32 time=14ms TTL=117 Reply from 204.79.197.200: bytes=32 time=9ms TTL=117 Reply from 204.79.197.200: bytes=32 time=15ms TTL=117 Ping statistics for 204.79.197.200: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 8ms, Maximum = 15ms, Average = 11ms

 As the above code shows, I can ping to other sites such as bing.com and not these two sites.

 

Interestingly, only google.com and gmail.com are affected, YouTube and Google Photos are not. As for YouTube, the thumbnails are working correctly, albeit a little slow to show up.

 

Although right now I can access Gmail through IMAP, it still is a problem as I'm using Google Alerts and Google Alerts need to go through google.com to redirect to the actual site.

 

I hope this issue will be fixed soon. For the time being, I can use my mobile connection to visit the mentioned sites.

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Re: G3100 dual band router cant log into router page.

February 2, 2020, 6:19 am
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Verizons app won’t let me change security settings. Error message below: so frustrating! 

I am using their newest router! Verizon needs to fix this.

 

 

Unable To Update Your Home Wi-Fi Settings

Unfortunately, I could not change your Wi-Fi settings for you.


Trouble Updating A Non-Verizon Router

We only support the software and equipment that was provided with your FiOS service. We do not support non-Verizon software or equipment.

If you are using a non-Verizon router, we recommend that you refer to the user manual that came with that router, visit the manufacturer’s website or contact them directly for assistance.

Trouble Updating A Verizon-Supplied Router

Occasionally, I have trouble updating older Verizon-supplied routers.

If you are using a Verizon-supplied router and still need to change your Wi-Fi settings, please press the Contact Usbutton and I will try to get a Live Agent to help.

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G1100 as Switch/AP after Edgerouter4

February 2, 2020, 10:57 am
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New here.  I'm wiring my whole home with Cat 6a and upgraded to FiOS 940/880, with TV and phone.

 

I just bought a Ubiquiti Edgerouter 4 to use as my main router for the house and I'll have at some point a 802.11ax AP for wireless.  By writing my house, I'll take 10 devices out of the wireless signal chain.

 

Until I can save up the coin to buy a nice AP, I still have my G1100.  For whatever reason, when I try to get to use it in bridge mode, it won't pull an IP from the main router.  

 

I disable DHCP on the G1100, set the IP to 192.168.1.2, subnet 255.255.255.0, and plug ethernet from LAN on Edgerouter to WAN on the G1100.

 

Am I missing something for it not to work?

 

Thanks,

Jeff

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Re: G1100 as Switch/AP after Edgerouter4

February 2, 2020, 11:25 am
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I have the same setup as you except my G1100 is configured that way a a MoCA adapter. I connect LAN to LAN though. See if that helps. 

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Re: Cannot connect to Google or other Google products but can ping to the sites

February 2, 2020, 12:51 pm
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It's almost certainly affecting other addresses as well, but you just not trying them. Your issue sounds exactly like mine and it seemed to have happened at the exact same time. 

 

Are you in MA by any chance?

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Verizon web site error on military veteran discounts

February 2, 2020, 1:35 pm
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I'm in a loop trying to register for military veteran discounts. It insists that I list my employer. I'm retired. In the same box I could also put "branch," but I think this intended for active duty or retired military, which I am not. I've tried "retired" and then tried "Army" but doesn't recognize those. It does give me the opportunity to upload documentation about my employment. And thus the loop. It does say in the instructions that I could upload my DD-214 discharge document or some other ID, but it doesn't offer that option in any of the boxes -- proof of employment is the only option. I tried chat support and was advised to clear all cache/cookies/history and try again. Always a hassle to do that, and of course the chat ended while I was on that brief effort. I did it, and the loop remains. How do I find help/guidance? 

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Re: Verizon web site error on military veteran discounts

February 2, 2020, 1:43 pm
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Hi Curveball1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Re: New FIOS G3100 and now cannot connect to my Speco security cameras DVR remotely

February 2, 2020, 2:24 pm
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Hi did you every resolve this?  I too am having issues with the new 3100 router, i created port forwarding rule to forward device mac address with a static IP address to UDP port 81 (this was what i used in the old quantum router).  But it still doesn't work.

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Re: verizon speed test wont run

February 2, 2020, 2:36 pm
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For some reason, the test has been running fine all of a sudden. I don't know what the problem was or why it's now running ok.  Go figure!

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Re: Cannot connect to Google or other Google products but can ping to the sites

February 2, 2020, 4:26 pm
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No, I'm in MD.

 

Yes, I'm sure that it's affecting other sites, including this forum 😞

 

By the way, an easier and faster way to solve this issue, at least temporarily,  is to do a DHCP release instead of waiting to reboot the router. I also leave the router admin page containing the release button open in another window (not another tab) for easier access/operation.

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Re: Port Forwarding, Fios Home Router G3100 doesn't work

February 2, 2020, 10:40 pm
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I have the same issue on the same device. It worked fine a few weeks ago and broke during the interim. You can hit the forwarding port on the G3100 and it responds but no traffic makes it to the destination device. My theory is something in a firmware update broke whatever IP forwarding they were doing. Their staff did not know when the current firmware update was applied nor how to roll back. 

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Re: Cannot connect to Google or other Google products but can ping to the sites

February 3, 2020, 2:48 am
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I've been having the same issue, and I'm in Virginia.  It's certainly something on Verizon's end.  Like the OP said, rebooting Verizon's router temporarily solves the issue.

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G1100 and WCB6200Q... use the FNE as an access point with unique SSID?

February 3, 2020, 4:47 am
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I have a FIOS Network Extender (WCB6200Q) connected via coax to a FIOS Quantum Gateway Router (G1100).  The FNE is replicating the router's SSID and password properly.  However, I would like to reconfigure the FNE with a new permanent SSID and password, so I can use the FNE as an access point where specific devices will always be assigned and connected to the FNE.  Is this possible and how would I specifically configure?  From everything I've read about the G1100 and the WCB6200Q, the FNE always adopts the routers credentials even if you temporarily change the SSID and password in the FNE's configuration page.  Help, please.

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motorhome setup

February 3, 2020, 6:00 am
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will I need an antenna to install FIOS in my motorhome? thank you

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Re: intermittent connectivity issues

February 3, 2020, 6:33 am
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Re: intermittent connectivity issues

February 3, 2020, 6:33 am
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Same problem here in virginia.  Nothing google works consistently.  Very intermittent for several days now.  YouTube, gmail, google.com, google home/minis, and verizon.com as well.  Please help us fix this!

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