Same problems as you with Hot Spot installation.
Same experience with open WiFi at local starbucks.
But I would like to be able to use the feature if and when I need it in the future when I am not able to connect at a Starbucks.
Verizon Customer service should test all the services they market to customers - just like they did when they ran 'Can you hear me now" campaign for VerizonWireles service.
Very disappointing and frustrating when real-world experience is so far removed from the simple directions provided on the website.
