I recently moved to an apartment with a pre-existing fios ONT installed (but no leftover fios router) and chose an internet-only package. Because of this, I was able to elect to self-install and use my own router. The activation date of my service is today, January 22nd.
Last night I called to make sure I had everything I needed and was not waiting for additional equipment. The service representative confirmed that since the ONT is already here, all I need to do is plug my router in to any ethernet port in my unit after midnight (I specifically asked what time). She then tried to sell me a $40 TV package. I politely declined, thanked her for her time, and hung up.
This morning, I tried setting up the router. I plugged it in to the ethernet port to find that it was not receiving internet. After scouring the forums, I learned that by default, the ONT outputs a coaxial signal, not ethernet, meaning that unless I use their router and/or TV package, I cannot receive internet. The forum posts I found indicate that the only way around this is to spend about 45 minutes trying to convince support to send a technician out to swap the output of the ONT. Is this the case, or is there something else I can do?
Thanks.