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Re: Gigabit connection very slow

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After going through the same disappointing experience as others. I decided just to downgrade my plan. I was hoping to get significant performance increase from my 300/300 plan, but I do not.  Using Verizon's speed test and independent ones, the max I have seen is around 500 using ethernet directly connected to the ONT but typically it remains in the 300 range. 

 

Others can try and argue the technicalities, of "up to" or the ONT gets 1gb. Well that does me no good. So I am not going to pay extra for no increase in performance. 


Re: Router G3100 Port and port forwarding

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I don't have this router myself, but it's got a pretty big G3100 User Manual as a PDF you can download. Port forwarding starts on page 93. It looks reasonably similar to how the G1100 worked.

Installation fee not being waivered as promised

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So, when we started to take Verizon services they promised us that the installation fees will be waived. However it’s a year now and the amount hasn’t been credited back. On top of it, they have suspended our services owing to the payment. Verizon, you are losing a loyal customer just because of your false promises. Have some credibility and do not trouble loyal customers

Re: Problems setting up internet-only self-install fios service

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You can find very basic Ethernet testers online for not a lot of money.  They will confirm proper wiring, but not much else.  Perfect for this type of problem.

 

If you do need your wiring worked on and you don't want to do it yourself, I suggest not calling Verizon.  They take a very basic approach to running cables.  They likely will not use your existing Ethernet panel.  The will probably run a cable along the outside of the wall from the ONT to the router.  If you want an in-wall installation and want to re-use the existing cables, try finding a network or home theater installer.  They'll do a better job.

 

Also, you'll need an Ethernet switch in or near the panel if you want to enable more than one jack in your apartment.

 

Good Luck.

Re: Installation fee not being waivered as promised

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Hi Monalisa,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Re: New router G3100 lack of features

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Verizon routers have had USB ports on them for years.  They have never enabled them for anything other than power.  I wouldn't bet on the G3100's USB ports being enabled for network drives anytime soon.

 

You could put the TPLink in bridge mode and use it as a NAS.

 

Good Luck.

 

Re: Question about ethernet / coax connectability

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I have a few questions about your installation. If you have Gigabit service, it would come from your ONT (where the optical fiber terminates) and then as an Ethernet cable to your router. It should be connected to the WAN port on the router. Is that the case? If none of the LAN ports have Ethernet cables in them, are you only using wireless connections for all the devices in the house? The router serves as the wireless access point for any wireless devices you have accessing the Internet. (Also if that's the case, Gigabit service is way overkill, but that's a different topic.)

 

If I am understanding what service you have, you need the Ethernet cable going into the WAN port regardless of where you locate the router. If you can run a new Ethernet cable from the ONT to where you want the router upstairs, that will work. If it's simpler, you can also use an Ethernet coupler to connect two cables together to run a new line upstairs. It's best to keep the overall run length from the ONT to the router around 100 ft or less.

 

Realize that you are moving the wireless access point upstairs, too, which will change the strength of the wireless connections. Those that were upstairs and perhaps a bit weak will probably get better, and those that are near where the router is now will likely get weaker. It may not make any difference in the performance you perceive, but it's worth mentioning.

 

If you don't have Fios TV service (and therefore, no Fios set-top boxes attached to TVs), I'm not sure that the coax cable is doing anything at all. Unless you have something like network extenders connected to coax elsewhere, you can likely leave that disconnected.

 

Re: Credit check during online sign-up

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a credit check is not mandatory. There is a option to leave a deposit, but the system is running credit checks even when you tell it not to  


Verizon running credit checks without permission

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Hello I just signed up for new service. During the process i "unchecked" the box to allow Verizon to run a credit check. I seen the message about maybe having the leave a deposit, that I was fine with. The system ran a credit check anyway , which generated a hard inquiry that I was trying to avoid. Can you please tell me the process to have this removed?

Re: Verizon running credit checks without permission

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You can’t. Although you may have stated not to run a credit check verizon and others still do as a business practice. You could try contacting the credit bureaus and ask them to remove it. 

Use G1100 as MOCA bridge only

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I've done this before but not recently so I wanted to post here to make sure I have the steps down.

  • Login to the G1100 and change the IP from 192.168.1.1 to 192.168.1.2
  • Wifi is disabled already as I'm using my own AP's
  • turn off DHCP
  • turn off firewall
  • Release the IP and unplug the Ethernet cable from ONT and power cycle
  • Plug Ethernet cable from ONT into my Edgerouter-X WAN port
  • DHCP scope is 192.168.1.30 - .240 on Edgerouter
  • Take an Ethernet cable and patch any LAN port on my Edgerouter to any LAN port on the G1100

That's it right? I don't need to remotely view my DVR but I still want the TV guide to function and on-demand.

Re: Verizon running credit checks without permission

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You're talking mostly to other users here.  If you want to reach Verizon, you'll need to call them, use chat or use @VerizonSupport on Twitter.

 

As other users have noted on this and your other thread, it is likely to be very difficult to remove the hard pull as it is designed to be just that - hard.

 

Good Luck.

 

Re: Credit check during online sign-up

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As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

Re: Use G1100 as MOCA bridge only

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Looks good. That’s how I had mine setup. Guide and OnDemand will work fine. 

Re: Use G1100 as MOCA bridge only

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Yea just did it. took 5 min. Worked perfectly.


Re: Trying to get fios at my location

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It sounds as though you are in an apartment building.

If so, it may be the owner that will not allow FiOS to install.

Try reaching out to them to see what their input is.

$50 in discounts for services removed without explanation. No expiration date.

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Signed up for Fios bundle with the Fios TV test drive, because I wasnt sure which TV plan to pick. Get an email, telling me I was assigned the Ultimate TV package after the test drive period. I was sure I wasn't going to get $90 worth of TV watched a month, and was told I could still change it before the next billing cycle. I logged in and after fighting the interface double checking that alI that would change was the TV package and it showed my estimated bill would be $25 cheaper per month, I confirmed the changes. I am finding out at the end of the billing cycle that they cut my discount for my internet in half and my bill has actually increased. I am quite frustrated at this point, my bill has done nothing but go up in the short 3 months I have this service. The first month was $120 roughly, then it was $150, now is almost $200. I understand the "Fios TV Test Drive" was a promotional discount for a "$60 Value" assuming you were accessing the Ultimate package. I do not feel like I can wait another month to see how much my bill will increase next month. I am supposed to have 2 $5 dollar discounts expiring 10/29/20 and 10/29/21, and a $10 Digital Voice discount that doesn't expire, as well a a $60 discount on Internet with no expiration. So I saved $25 but downgrading my "recommended TV package" but lost $50 in discounts? I switched to Verizon Fios to get better internet, all I got was frustration and anxiety. I have to say I am glad I didn't take the "2 year agreement" additional  "$20 discount and a $100 gift card". I think I should switch back to Comcast, its no gigabit connection, but I wont get lied to and randomly up-charged.

$50 in discounts for services removed without explanation. No expiration date.

Re: COAX VS ETHERNET

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Sue, what internet speeds are you getting through your setup? I also have the same ONT you listed and when I inquired about raising my speed I was told that Verizon would have to come out, at my expense, and upgrade the ONT because it will only handle speeds up to 100mbps, yet I do get fluctuations of plus/minus 5-10mbps up or down so if my ONT is only designed to cap at 100mbps how do they explain when it fluctuates over that cap? I think it’s just a con to get them to come out and replace things at my cost, as I was told I’d have to pay like over $130 bucks, or something like that, for the hardware that was needed for me to get speeds higher than 100mbps. If it’s just a simple case of running Cat6 from the ONT to the router I can do that myself without paying a dime. Anyone else who might have some insight on this, I’d love to hear what you have to say. Thanks in advance and hope you all are having a great day.  Shawn. 

Verizon Internet Cable Availability

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A few weeks ago an engineer came mapping out the area for Verizon's fiber optic network.   I live in area code 40003.  I was wondering how long will it take to get verizon internet here or who I could contact to find out.  Thanks

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